This Privacy Policy explains how Rubbish Clearance Shepherd's Bush collects, uses, stores, and protects personal data when providing rubbish clearance and related services. It applies to all customers and prospective customers of Rubbish Clearance Shepherd's Bush within the Shepherd's Bush area and surrounding locations we serve. We are committed to handling your personal information lawfully, fairly, and transparently, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Rubbish Clearance Shepherd's Bush provides waste removal and clearance services to residential and commercial customers in the Shepherd's Bush area. For the purposes of data protection law, we act as the data controller for the personal data we collect about our customers and prospective customers. This means we determine how and why your personal data is processed.
We may collect and process the following categories of personal data when you contact us, request a quote, or use our services:
Identification and contact details, such as your name, address, email address, and telephone number. Service information, including property type, access details, preferred dates and times, and specific service requirements. Billing and payment details, including invoice information, payment status, and limited payment card information where necessary for processing a payment through secure payment processors. Communication records such as emails, messages, phone call notes, and any feedback or complaints you provide. Technical and usage information, such as your IP address and basic device or browser details, which may be collected when you visit our website for security and performance monitoring.
We do not intentionally collect special category personal data, such as health information or details relating to your race, religion, or biometric data. If you voluntarily provide such information and it is not necessary for our services, we will seek to delete or minimise it.
We obtain personal data directly from you when you request a quote, book a service, contact us by phone, email, or through forms on our website, or provide feedback. We may also receive personal data from third parties where you have given permission for them to share your details with us, such as comparison sites or referring partners, or where your employer, landlord, or managing agent arranges a clearance service on your behalf.
We rely on one or more of the following lawful bases to process your personal data:
Contract: to take steps at your request before entering into a contract, and to perform our contract with you, for example to provide quotations, carry out rubbish clearance services, issue invoices, and manage your bookings. Legal obligation: to comply with applicable laws and regulations, such as accounting, taxation, record-keeping, and waste management regulations that require us to retain certain information about the services we provide. Legitimate interests: to pursue our legitimate business interests while respecting your rights, for example to manage our relationship with you, respond to your queries, improve our services, prevent fraud, and ensure the security of our systems and vehicles. Consent: where we rely on your explicit consent, for example for certain types of marketing communication that are not covered by our legitimate interests. Where we rely on consent, you can withdraw it at any time.
We use your personal data for the following purposes:
To provide and manage our services, including arranging site visits, booking clearance dates, carrying out rubbish removal, and handling follow up queries. To communicate with you about quotations, bookings, service updates, invoices, and payment reminders. To manage our business operations, such as scheduling crews, route planning, maintaining health and safety records, and training our staff. To handle complaints, disputes, and requests, and to provide customer support. To maintain accurate financial and tax records and comply with our legal and regulatory obligations. To analyse service usage, improve our website, and develop our services, relying on aggregated or anonymised information where possible. To send you marketing information about our services or related offers, only in line with data protection and electronic marketing rules, and subject to your rights to object or opt out.
We sometimes use third party suppliers, known as data processors, to help us deliver our services and manage our business. These processors may process your personal data on our behalf and only in accordance with our instructions. They include:
IT and hosting providers who host our systems, website, or email services. Payment processors who handle card payments and online payments securely. Customer relationship and booking systems used to manage enquiries, quotes, and appointments. Professional advisers such as accountants and legal advisers where necessary to meet our legal and regulatory obligations.
We require all processors to implement appropriate technical and organisational measures to protect your data and to comply with data protection law. We do not sell your personal data to third parties. We will only share data with other third parties, such as insurers, regulators, law enforcement, or courts, where required or permitted by law, or where it is necessary to protect our legal rights.
Where any of our service providers or their systems are located outside the United Kingdom, we take steps to ensure that your personal data is given adequate protection. This may include using countries that have been deemed to provide an adequate level of protection by the relevant authorities, or by putting in place appropriate safeguards such as standard contractual clauses approved for use under data protection law.
We keep your personal data only for as long as necessary for the purposes for which it was collected, including to provide our services, to meet legal, accounting, and reporting requirements, and to resolve disputes. In general, we retain customer and service records for up to six years after the end of our relationship with you, in line with limitation periods for legal claims and our tax obligations. In some cases, we may retain certain records for longer where we are legally required to do so or where it is necessary to establish, exercise, or defend legal claims.
When personal data is no longer needed, we will securely delete it or anonymise it so it can no longer be linked to you.
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include secure storage, access controls, staff training, and the use of secure communication and payment systems. While we work hard to protect your information, no method of transmission or storage is completely secure, and you share information with us at your own risk.
As a customer or prospective customer of Rubbish Clearance Shepherd's Bush in our service area, you have a number of rights under data protection law. Subject to certain conditions and exemptions, you have the right to:
Access your personal data and receive a copy of the information we hold about you. Request correction of inaccurate or incomplete personal data. Request erasure of your personal data where there is no good reason for us to continue processing it, for example where you successfully object to our processing. Object to processing of your personal data where we rely on legitimate interests and there is something about your situation which makes you want to object, including an absolute right to object to direct marketing. Request restriction of processing of your personal data in certain circumstances, for example while we verify its accuracy or our grounds for processing it. Request the transfer of your personal data to you or another organisation in a structured, commonly used, machine readable format where technically feasible and where the processing is based on consent or contract and carried out by automated means. Withdraw consent where we rely on your consent to process your personal data, without affecting the lawfulness of processing carried out before withdrawal.
If you wish to exercise any of these rights, please contact us using the details provided on our website or on your service documentation. We may need to verify your identity before responding to your request. We aim to respond within one month, or within the time limits set by data protection law.
If you have any concerns about how we handle your personal data, we would encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection supervisory authority. Details of how to do this are available from the Information Commissioner's Office.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data processing practices. Any updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
This Privacy Policy applies to all customers and prospective customers of Rubbish Clearance Shepherd's Bush within the areas we serve and is intended to provide clear and transparent information about our use of your personal data.
Read how Rubbish Clearance Shepherd's Bush collects, uses, stores, and protects your personal data in line with the UK GDPR and Data Protection Act 2018.
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